Insurance Link

InsuranceLink Application Procedure

In order to apply to be an InsuranceLink User, you must complete the InsuranceLink Application Form which is available for download here and submit your completed InsuranceLink Application Form to the InsuranceLink Application Officer using our dedicated contact email insurancelinkapplication@insuranceireland.eu
No.
You must satisfy the InsuranceLink Criteria for Access in order to become a user of InsuranceLink.
InsuranceLink Users will be charged on the basis of their usage of InsuranceLink as measured by the number of searches performed by them. Further information regarding usage fees for InsuranceLink can be found here (The new fee structure is now signed off by ILOC (InsuranceLink Oversight Committee)) and detail of the new fee structure will be uploaded in early 2023 or you can send a direct email to insurancelinkquery@insuranceireland.eu for more information
Yes. New InsuranceLink users incur a once off setup charge that will range between €2K - €4K ext Vat. This charge relates to training, number of users required to be set up, configuration of the IP address to access InsuranceLink. The administrator of InsuranceLink will invoice you directly for this charge.
In line with the InsuranceLink Application Procedure you will be advised, by the InsuranceLink Application Officer, if your InsuranceLink Application Form is complete within 5 business days of submission. You will also be advised, by the InsuranceLink Application Officer, whether you meet the InsuranceLink Criteria for Access within 10 business days of being advised that your InsuranceLink Application Form is complete.
In line with the InsuranceLink Application Procedure, the InsuranceLink Application Officer will contact the administrator of InsuranceLink to request that you are set up with access to InsuranceLink. The administrator will then contact you to provide you with access to InsuranceLink within 10 business days, subject to you cooperating with the administrator, including making available all necessary technical information to allow access to be set up. The Summary onboarding document is available here
Verisk Insurance Solutions Ltd with its address at 3 Custom House Plaza Harbourmaster Place IFSC Dublin 1 DO1 VY76.
In line with the InsuranceLink Application Procedure, all decisions not to grant access to an InsuranceLink Applicant are automatically reviewed by the InsuranceLink Oversight Sub-Committee. You will be advised of the outcome of this review within 10 business days of the InsuranceLink Application Officer’s decision not to grant you access. Following this, you have a right to appeal by following the InsuranceLink Appeal Process outlined here.
There is currently no waiting period to re-apply for access to InsuranceLink following a decision by an InsuranceLink Application Officer not to grant an InsuranceLink Applicant access to InsuranceLink.
If your query is not answered by the FAQs on the website, you can send your query to the InsuranceLink Application Officer using the dedicated email address for InsuranceLink Applicant queries, insurancelinkquery@insuranceireland.eu The InsuranceLink Application Officer will reply to your email query within 5 business days.

InsuranceLink Application Procedures for Appeals

In accordance with Rule 2.1 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals, Appeals may be brought to the InsuranceLink Oversight Committee by InsuranceLink User/Applicant Appeal for the following:
  1. Any decision to not permit an InsuranceLink Applicant to access InsuranceLink or any of its facilities in accordance with the InsuranceLink Criteria for Access;
  2. Any decision to withdraw, restrict or de facto deny, in whole or in part, an InsuranceLink User’s rights of access (once granted) to InsuranceLink or any of its facilities;
  3. A failure to comply with any aspect of the InsuranceLink Application Procedure, resulting in a delay to the processing of an InsuranceLink Applicant’s application;
  4. A failure to calculate the fees charged to an InsuranceLink User for access to InsuranceLink in accordance with the fee structure in place for InsuranceLink; and
  5. A failure to take a decision in relation to the matters in paragraph (a-d) above regarding applications for access and/or the terms of ongoing access to InsuranceLink.
In accordance with Rule 2.3 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals, a Notice of Appeal must be lodged with the InsuranceLink Oversight Committee within 20 business days of the relevant decision referred to in Rule 2.1.
In accordance with Rule 3.1 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals, a Notice of Appeal must contain the following:
  1. The name and address of the Appellant and of any legal representative (if the Appellant chooses to appoint one), identifying the person and address to which communications from the InsuranceLink Oversight Committee should be sent;
  2. A statement of the grounds of appeal including all arguments that the Appellant wishes to make stating in particular to what extent the Appellant relies on error of fact, the wrongful exercise of discretion by the InsuranceLink Application Officer or the InsuranceLink Sub-Committee, or any other ground of appeal, including non-compliance with the InsuranceLink Application Procedure;
  3. A schedule of supporting documents, and copies of all documents relied on, and copies of all documents and materials submitted to the InsuranceLink Application Officer in connection with the appealed decision; and
  4. A description of the decision which should, in the view of the Appellant, have been made by Insurance Ireland in respect of the matters set out in Rule 2.1 that are under review.
In accordance with Rules 5.1 and 5.3 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals, Insurance Ireland will lodge a Response to the Notice of Appeal with the InsuranceLink Oversight Committee, with a copy to the Appellant, within 10 business days from the service of the Notice of Appeal on Insurance Ireland.
Yes. In accordance with Rule 6.1 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals, the Appellant has the right to lodge a reply to the Response to the Notice of Appeal with the InsuranceLink Oversight Committee, with a copy to Insurance Ireland, within 5 business days from the service of the Response to the Notice of Appeal or, where necessary, such other reasonable and proportionate deadline as set by the Chairperson.
No.
Yes. In accordance with Rule 7.3 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals, the Appellant can request an opportunity to appear before the Case Panel for the purpose of better presenting its case. In such instances, the Case Panel will make arrangements for a hearing and will give Insurance Ireland an opportunity to attend and, if it wishes to do so, to present its own case.
An Appellant can make a request in writing the Case Panel assigned to hear the case by the Chairperson.
In accordance with Rule 10.3 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals , the Case Panel will issue its decision no later than 10 working days following:
  1. the date of the hearing; or,
  2. if no hearing was held, the date of submission of the Reply to the Response to the Notice of Appeal; or,
  3. if no Reply to the Response to the Notice of Appeal was submitted, the date of submission of the Response to the Notice of Appeal.
In accordance with Rule 10.4 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals , the Case Panel will issue its decision in writing, setting out its reasons.
No. In accordance with Rule 10.4 of the InsuranceLink Oversight Committee Rules of Procedure for Appeals , the decision of the Case Panel is final.
If your query is not answered by the FAQs on the website, you can send your query to the Secretary of the InsuranceLink Oversight Committee using the dedicated email address for InsuranceLink Appeals insurancelinkappeal@insuranceireland.eu The Secretary of the InsuranceLink Oversight Committee will reply to your email query within 5 business days.